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FAQ's

Please browse our Frequently Asked Questions by clicking the Questions below.
If you cannot find the question you are looking for, please give us a call.

DOCUMENTS

What qualifications or special licences do I need to drive your vans?

  • A Standard driving licence is sufficient to drive vehicles up to 7.5 ton. As from January 1st 1997 the law has changed relating to 7.5 ton vehicles and minibuses. If you passed your driving test on or after 1st January 1997, you need the relevant licence to drive 7.5 ton or a minibus. If you passed your driving test before 1st January 1997, you automatically have the right to drive both 7.5 ton and minibuses.

What documents do I need to bring?

  • Both parts of your photo Licence card plus two forms of identification with address. i.e. utility bills, bank statement.

What if I hold a non UK licence?

  • We must see the non UK licence, together with an international Licence.

What if I have points or a conviction on my driving licence?

  • We allow a maximum of 6 points for speeding/traffic offences; any points above this will have to be referred to our insurance company so you will need to telephone us with the details.

GENERAL

Is there a mileage limit?

  • Yes, we offer limited mileage of 150 miles per day for vans with excess at 8 pence per mile, or unlimited mileage rates.

What is the minimum age for renting a van?

  • The minimum age for hiring a vehicle from us is 21.

What is the maximum age for renting a van?

  • We have no maximum age, but may need to refer ages over 70 to our insurance company so please call us if you are over 65.

Can I take the van abroad?

  • Yes. We offer continental hire - special terms apply for taking a vehicle outside the UK, these can be discussed at time of booking.

EXTRAS

Can I add an additional driver? How much extra does it cost?

  • £ 5.00 per day per driver.

Can I request extras, e.g. baby seats or a roof rack?

  • Yes we will provide extras subject to availability. Please state your requirements at time of booking.

INSURANCE

What insurance cover is included? Are my personal possessions covered? What about personal cover if I have an accident?

  • Fully Comprehensive Insurance is provided for each vehicle with an excess of £1000.00; we do offer a Collision Damage Waiver to reduce the excess. Personal possesions are not covered on our insurance. Personal cover for passengers is included on our insurance but not for Drivers.

IF SOMETHING GOES WRONG

What happens if I break down?

  • All our vehicles are covered by a breakdown/recovery company. Details are clearly displayed in each vehicle.

What happens if I have an accident or the van is stolen?

  • Contact the Police and Economy Hire.

What happens if I get a parking ticket or speeding fine?

  • Your credit card will be debited with the cost of the fine and an administration charge, drivers details will be forwarded to the relevant authority.

What happens if I don't turn up to collect my van because of sickness or injury?

  • If you dont turn up for your hire within 2 hours of collection time, we will cancel the hire. If we are contacted we will endevour to rearrange your hire subject to availability of vehicle.

COLLECTING AND RETURNING

Does the van come with a full tank of petrol? Do I need to fill it up when I bring it back?

  • Our vehicles are supplied with 1/4 tank of fuel and should be returned with 1/4 tank.

What time do I have to return the van by?

  • As per your rental agreement, hire runs for 24 hours e.g. 8.15am - 8.15am or 5.00pm to 5.00pm. We can also arrange for free night before collection.

What are your opening times?

  • We are open 7 days a week:
        Monday to Friday: 8am - 5.30pm
        Saturday: 8am - 2pm
        Sunday: 9am - 12.30pm

What condition do I have to return the van in?

  • The rental agreement states that you return the vehicle in the same condition as when you hired.

What happens if I bring the van back late?

  • If a vehicle is going to be returned late please contact us asap, charges will be made for late returns subject to original hire agreement.

Can I collect or return a van outside normal rental hours?

  • Yes, subject to prior arrangement.

BOOKING

Can I request a particular van make or model?

  • Yes, we will do our best to accomodate any request subject to availability.

Can I book by email?

  • Yes, Please click on E-mail enquiry.

Can I cancel or change my booking once it is made?

  • Yes, as long as sufficient notice is given.

PAYMENT

How can I pay for my rental? Do I have to have a credit card?

  • Vehicle hire can be paid for by Credit / Debit Card only. (as we need a Credit/Debit card for Deposit purposes).

Can I get a VAT receipt for business hire?

  • You will receive an invoice/VAT receipt on collection of your vehicle.

What's included in the price?

  • Included in the price is vehicle hire, mileage agreed and basic insurance with excess of £1000, (Collision Damage Waiver will be offered at time of hire, this reduces the excess payable).
 

Address

Economy Hire (Southern) Ltd
Economy House
Unit 18, Endeavour Business Park
Crow Arch Lane, Ringwood
Hampshire BH24 1HP

Opening Times

Monday to Friday:
8am - 5.30pm
Saturday:
8am - 1.00pm
Sunday: Closed

All major cards accepted

all-major-credit-card-accepted

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